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Hi There,
I'm Muhammad Hanif Malakian

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About Me

Muhammad Hanif Malakian

Customer Support

Muhammad Hanif Malakian serves as the Customer Support Specialist at Uicreativa, where he embodies a commitment to excellence in client relations. In this pivotal role, Hanif is dedicated to delivering exceptional support, ensuring that every client interaction reflects the high standards of Uicreativa.

Focused exclusively on Uicreativa, Hanif is responsible for addressing customer inquiries with precision and empathy, enhancing the overall client experience. His approach is grounded in a deep understanding of client needs and a proactive mindset, aimed at resolving issues efficiently and effectively.

Through his meticulous attention to detail and unwavering dedication, Muhammad Hanif Malakian plays a crucial role in upholding Uicreativa reputation as a premier provider of photo and video production services, consistently fostering positive client relationships.

Experience

uicreativa

2024-Present

Senior Customer Service Specialist

Remote, ID


Senior Customer Service Specialist
  • With extensive experience, handled customer inquiries and issues with professionalism and efficiency, ensuring high levels of client satisfaction for Uicreativa.
  • Developed and implemented best practices for customer support, reducing response times and improving overall service quality.
  • Led training sessions for new team members, sharing expertise in conflict resolution, communication, and customer engagement strategies.
  • Collaborated with other departments to ensure a seamless experience from service inquiry to project completion, strengthening the customer journey.
  • Utilized advanced CRM tools to track customer interactions, providing personalized solutions and building long-term relationships with key clients.
  • Contributed to the company's growth by consistently exceeding customer satisfaction metrics and fostering repeat business.

    • Myrepublic

    2021-2024

    Sales Executive

    Tasikmalaya, Jawa Barat, ID


    Sales Executive
  • Specialized in promoting and selling MyRepublic Wi-Fi services by understanding customer needs and offering the most suitable solutions.
  • Built and maintained strong relationships with both individual and corporate clients, contributing to the steady growth of the customer base.
  • Collaborated closely with internal teams to ensure smooth service delivery, enhancing customer satisfaction and retention rates.
  • Monitored market trends and competitor activities to refine sales strategies and identify new opportunities.
  • Utilized CRM tools to manage client accounts, track sales performance, and develop targeted follow-up actions for lead conversion.
  • Played a key role in boosting sales figures by achieving and surpassing monthly sales goals over several consecutive quarters.

    • Golden Firdaus Travel

    2017

    Administrative Staff

    Tangerang Selatan, Banten, ID


    Administrative Staff
  • Handled daily administrative tasks, including data entry, filing, and managing communications for Golden Firdaus Travel.
  • Assisted in organizing travel bookings, itineraries, and customer inquiries to ensure a seamless travel experience.
  • Maintained accurate records of client transactions and travel arrangements, ensuring data integrity.
  • Collaborated with the sales team to streamline internal processes, contributing to operational efficiency.
  • Provided administrative support during promotional campaigns and special travel offers.
  • With experience in administration, consistently improved office workflows and contributed to the smooth running of the travel business.

    • PT. Intisel Produktif

    2018

    Installation Technician Consultant

    South Jakarta, DKI Jakarta, ID


    Installation Technician Consultant
  • Specialized in providing consultation and technical expertise for the installation of complex systems for clients at PT. Intisel Produktif.
  • Managed end-to-end installation processes, from initial client needs assessment to system configuration and testing.
  • Provided technical support and troubleshooting during and after installation to ensure optimal system performance.
  • Collaborated with project teams to deliver customized installation solutions that align with client specifications.
  • Trained clients on system operation and maintenance, improving long-term usability and minimizing downtime.
  • Leveraged extensive technical knowledge to ensure successful project completions and foster strong client relationships.

    • Individual Business Entity

    2019-2022

    Executive Secretary

    Tangerang Selatan, Banten, ID


    Executive Secretary
  • Managed all administrative functions, including scheduling, correspondence, and document management, ensuring smooth day-to-day operations for the individual business entity.
  • Maintained organized records of business transactions, client communications, and important documents to ensure operational transparency and compliance.
  • Coordinated meetings, prepared reports, and facilitated communication between departments to streamline decision-making processes.
  • Handled confidential information with discretion, maintaining high levels of professionalism and trust.
  • Assisted in project management, tracking timelines and deliverables to ensure that business objectives were met efficiently.
  • With extensive experience in office administration, consistently supported business growth through efficient organizational practices and strategic planning.

    • Freelance Editing Services

    2023-Present

    Professional Freelance Editor

    Depok, Jawa Barat, ID


    Professional Freelance Editor
  • Provided high-quality editing services for clients across various industries, ensuring polished and professional results for every project.
  • Worked independently as a freelancer, actively seeking out new clients and managing multiple editing projects simultaneously.
  • Collaborated closely with clients to understand their specific needs, delivering tailored editing solutions that meet their expectations.
  • Specialized in proofreading, content editing, and stylistic enhancements to improve readability and clarity of written materials.
  • Built a strong reputation for delivering timely and accurate work, resulting in repeat business and long-term client relationships.
  • With extensive experience, continuously honed skills to stay up-to-date with the latest editing trends and standards.

    • Muhammad Hanif Malakian Portfolio

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    quick links

    home about education experience

    contact info

    +62 856-9455-7921

    hanifm@uicreativa.com

    Depok, Jawa Barat